Refund policy
Return Policy
Thank you for choosing FrequenzWave for your custom handmade items. Each product is meticulously crafted with care and tailored to your unique specifications, and each piece is custom, hand-made to order for each specific customer. As a result, all sales are considered final, and we do not accept returns.
Cancellation of Orders
Since our items are made to order, cancellations must be requested within 24 hours of placing your order. After this period, cancellations will not be accepted as production will have commenced.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us within 5 days of receiving your order. We may request photos or additional information to assess the issue and provide a suitable resolution.
Customization Requests
We take pride in accommodating your customization requests. However, please double-check and confirm all specifications before placing your order, as once production begins, changes cannot be made.
International Shipping and Customs
At FrequenzWave, we're delighted to offer our unique handmade products to customers worldwide. Please take note of our International Shipping and Customs policy to ensure a seamless experience:
Customs Charges, Taxes, and Fees:
For international shipments, please be aware that customs charges, taxes, and any additional fees imposed by your country's customs authorities are the sole responsibility of the buyer. These charges are not included in the product price or shipping cost. Customs policies vary widely from country to country; please contact your local customs office for further information.
FrequenzWave's Responsibility:
We want your international order to reach you smoothly, but we do not take responsibility for any charges incurred during the customs clearance process. It is essential to be informed about your country's customs regulations to anticipate and address any potential fees.
Clear and Accurate Information:
To expedite the customs clearance process, please ensure that all shipping information provided during checkout is clear and accurate. Any inaccuracies may result in delays or additional charges.
Contacting Customs:
If you have questions or concerns regarding customs charges, taxes, or fees, we recommend contacting your local customs office for guidance.
Delivery Timeframes:
International shipping timeframes may vary based on customs processing. While we make every effort to provide accurate delivery estimates, please note that customs procedures can impact delivery times, and we appreciate your patience.
By placing an international order with FrequenzWave, you acknowledge and agree to these International Shipping and Customs terms.
If you have any further questions or require assistance, please reach out to our customer support team at [your email address] or through our Contact Us page.
Thank you for choosing FrequenzWave!
FrequenzWave
frequenzwave@gmail.com
01/01/2023
Contact Us
If you have any questions or concerns, feel free to reach out to our customer support team at frequenzwave@gmail.com or through our Contact Us page on the website.
We appreciate your understanding of our custom handmade process, and we are dedicated to ensuring your satisfaction with our products.
Thank you for being a valued customer at FrequenzWave!
FrequenzWave
frequenzwave@gmail.com
01/01/2023